Health Service Navigator
Shop 6, 14 South Station Road, Booval, QLD, 4305
9:00 am - 5:00 pm
Closed public holidays
Lisa White | Service Manager
Connecting with mental health support
Understanding and navigating the pathways to mental health support can be complex, particularly when people are feeling unwell.
The Health Service Navigator acts as a single point of entry to assist people in finding and engaging with mental health support. The service works with people across the spectrum of needs, ranging from people seeking low-intensity support through to those with complex needs.
The Neami Health Service Navigator assists GPs, service providers, consumers and carers to navigate the services available under Stepped Care in the Ipswich, Toowoomba, Scenic Rim and Lockyer Valley regions.
The Health Service Navigator's role is to:
- Coordinate linkages to supports and services for patients and consumers.
- Map and identify mental health service needs and gaps in communities at the local level.
- Provide information where appropriate for services offered by the Darling Downs-West Moreton PHN under Primary Mental Health Care and information for consumers on other supports as necessary.
Expert help and experience
The service is staffed by Mental Health Service Navigators, who bring a wealth of experience assisting people to identify and explore their mental health needs. Comprehensively trained in recovery-orientated practice and service navigation, the team complements the support offered by available Stepped Care services.
In addition to specialised mental health support experience, Mental Health Service Navigators also have a comprehensive understanding of the available local support services and their unique programs.
Accessing the service
Anyone seeking assistance to manage their mental health concerns can access the service.
Mental Health Service Navigators facilitate the intake process, referrals and enquiries before connecting people with the most appropriate local service for support.
Making a referral
Contact the service for more information on how to make a referral.
The Health Service Navigator is a program delivered by Neami National and RHealth, and funded by the Darling Downs and West Moreton PHN under the Australian Government’s PHN Program. Neami delivers the Health Service Navigator across the Ipswich, Toowoomba, Scenic Rim and Lockyer Valley regions. RHealth services the Goondiwindi, Southern Downs, Western Downs, South Burnett, Cherbourg and Somerset regions.