What you can expect
- Neami responding to your feedback or complaint in a fair, timely and unbiased way.
- Feedback treated respectfully and confidentially.
- Not being disadvantaged in any way for making a complaint.
- Neami working with you to try and resolve the issue to your satisfaction.
- Neami acknowledging receipt of your feedback or complaint within three working days and, if required, taking action within 10.
- Advocates or support people welcomed at any stage of the feedback process.
Send us feedback
“Making a complaint or providing critical feedback takes a huge amount of courage, we support people to exercise their rights.”
– Neami staff member
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