What you say is very important to us

Leave feedback or make a complaint

When you provide feedback, good or bad, it allows us to grow and improve the way we work. If you’re unhappy, we want to know so we can resolve your concerns.

How to give feedback

What you can expect

  • Neami responding to your feedback or complaint in a transparent, timely and unbiased way. 
  • Feedback treated respectfully and confidentially.  
  • Not being disadvantaged in any way for making a complaint.   
  • Neami working with you to try and resolve the issue to your satisfaction. 
  • Neami acknowledging receipt of your feedback or complaint within three working days and, if required, taking action within 10. 
  • Advocates or support people welcomed at any stage of the feedback process. 

Send us feedback

“Making a complaint or providing critical feedback takes a huge amount of courage, we support people to exercise their rights.”

– Neami staff member 

You have the choice to remain anonymous

Making a complaint to an external agency

People we support and their carers have the right to make a complaint about Neami to external agencies and regulators.  

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