Step Up/Step Down Joondalup

  • Integrated mental health support
  • Mental health and wellbeing
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Location info

22 Upney Mews, Joondalup, WA, 6027
Whadjak Noongar country
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About Step Up/Step Down Joondalup

The service offers a safe and supportive space to reduce distress and promote recovery. Our 22-bed centre offers 24-hour support. Consumers have access to a range of group and individual programs to build their confidence and skills, develop a sense of meaning and purpose, identify personal goals, and develop their own wellbeing plan. 

The service is not a replacement for acute inpatient care but an option that can prevent the need for hospitalisation when people are aware they are becoming unwell.

Who is this for?

The service provides support for people who: 

  • Are aged 16 years and over (those aged 16-17 years may require additional consent). 
  • Are primarily experiencing a mental health challenge. 
  • Are able to engage cooperatively in a group setting and willing to participate in the programs offered. 
  • Are not currently experiencing homelessness. 

Key benefits

Using a recovery focus, we support you at the times when you need it most. An experienced mental health support worker will walk beside you in your recovery. 

You’ll learn strategies and develop skills that help you to: 

  • Identify your strengths 
  • Build healthy coping skills 
  • Achieve your goals 
  • Find people to help you improve your health and wellbeing 
  • Strengthen your support networks 
  • Stay safe 

What to expect

How to access this service

Self-referral or family referrals

Please contact the service directly on 08 6200 9165

Call SUSD Joondalup
Health or community professional referrals

Please download and fill in the referral form below, and return it

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Send us a message

If you prefer not to speak with a team member, you can also send us an email. 

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Commitment to diversity, inclusion and reconciliation

Neami is committed to cultivating inclusive environments for all staff, consumers and carers.

We understand that to achieve safe, accessible and culturally responsive service environments and workplaces, we must take a whole-of-organisation approach that celebrates, values and includes people of all backgrounds, identities, cultures and experiences.

We believe this commitment to diversity and inclusion makes our teams, services and organisation stronger and more effective.


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Contact Step Up/Step Down Joondalup
22 Upney Mews, Joondalup, WA, 6027
Whadjak Noongar country


The Joondalup Step Up/Step Down Service is a Neami National service funded by the WA Mental Health Commission and delivered in partnership with the WA Country Health Service and Hope Community Services. 


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