Rights, privacy and advocacy

For people experiencing a mental health issue, the opportunity to participate in a recovery-oriented service is critical.

There are a number of laws and standards that protect the rights of people receiving support. On top of this, at Neami we have our own framework to make sure that you get the best possible service. 

Australia is also bound under international law to ensure that all people in Australia enjoy fundamental human rights. This means:

• Having an awareness of your rights and an ability to exercise them
• Being treated with dignity and worth
• Having opportunities to access the community and participate as an equal citizen in Australian society
• Having your privacy and confidentiality protected
• Not being discriminated against because of your cultural background, sexual orientation, gender or gender identity, communication abilities or skills or physical abilities
• Developing your individual support in collaboration with your support worker
• Having opportunities to co-produce and therefore influence the way Neami delivers services through participation in development, evaluation, review and quality assurance processes
• Having opportunities to influence the broader mental health sector

If you receive a service from Neami, your Neami team will discuss and clarify your rights with you, what you can expect from Neami services and the way you and your worker will work together. For more information about your rights, you can refer to your consumer Welcome Book, or download the Consumer Rights and Responsibilities Flyer.

Know more about your rights

If you would like to know more about external organisations that assist with consumer complaints and advocacy, please follow the link below.

Consumer complaints and advocacy

Your information is private

We collect personal information to help work out the support you need, to inform service delivery and to meet our funding requirements.

We will protect your privacy and never share information without a good reason and your consent.

Our policies, procedures and the law control what we do with your personal information.