External agencies and regulators

The Commission can deal with complaints about any government or non-government service provided (or not being provided) to children and young people in the child safety and/or youth justice systems. 

The Health Quality and Complaints Commission is an independent organisation dedicated to improving the safety and quality of healthcare in Queensland. 

Anybody can make a complaint about any service offered by Queensland Health. In some circumstances a relative, carer or friend of a consumer may make a complaint. A compliant can also be made by a consumer group or advocate. 

The Office of the Information Commissioner (OIC) is Queensland’s independent statutory body established under the Right to Information Act 2009 (Qld) and the Information Privacy Act 2009 (Qld) to promote access to government-held information, and to protect people’s personal information held by the public sector.

An advocacy service that has mental health advocacy services.

Queensland Alliance for Mental Health (QAMH) is the peak body for the Community Mental Health and Wellbeing Sector and people with experiences of psychosocial disability in Queensland.

A complaint may be made about a public, private or non-government health or community service or provider. 

The HCSCC helps consumers, carers and service providers – this includes government, private and non-government health and community services – to try and resolve complaints.

The Chief Psychiatrist is a statutory role with powers and functions relating to the administration of the Mental Health Act 2009 and the standard of mental health care in South Australia.

Disability Advocacy and Complaints Service of South Australia Inc (DACSSA) provides free and independent individual and systemic advocacy for South Australians living with disabilities.

Carers SA provides a number of services to people in a caring role.

The Mental Health Complaints Commissioner is an independent, specialist body established under the Mental Health Act 2014 to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.  

The Health Services Commissioner (HSC) is an independent statutory authority established to receive and resolve complaints about health service providers. The HSC also handles complaints about disclosure of health information and access to health information. 

Regulates how Victorian government agencies and local councils handle personal information. 

The Chief Psychiatrist has responsibility under the Mental Health Act 1986 for the medical care and welfare of persons receiving treatment or care for a mental illness.

Free and confidential telephone advice is available on the above numbers during the following times: Tuesday and Thursday, 6.30pm – 8.30pm. 

Victorian Equal Opportunity and Human Rights Commission works to protect your human rights, to promote fair treatment for all Victorians, and advocate for a diverse and inclusive state.

This in an independent and impartial agency.  If you cannot resolve your complaint directly with the service provider, you can contact HaDSCO to discuss your concerns and find out more about the complaints resolution services they offer. All their services are confidential and free of charge.

The EOC provides a means of redress to individuals who allege unlawful discrimination. Since the Equal Opportunity Act was proclaimed 25 years ago, in 1985, the Equal Opportunity Commission has received more than 131,700 enquiries and handled nearly 12,000 complaints. 

The Mental Health Tribunal is an independent decision-making body established by the Mental Health Act 2014 (WA) to safeguard the rights of involuntary patients in Western Australia. 

The Western Australian Association for Mental Health (WAAMH) is the peak body for community mental health in Western Australia.

The Chief Psychiatrist is responsible for the treatment and care of all Involuntary patients, Mentally Impaired Accused (MIA) persons detained in an authorised hospital, persons referred and those under an order, as well as all patients of the Mental Health Act 2014 designated mental health services.

HelpingMinds offers free Mental Health Education, Services and Carer Support across Western Australia.

Free legal advice and support services for vulnerable people in Western Australia.

he Office of the Public Advocate provides access to advocacy, guardianship and administration services which protect and promote the financial interests and welfare of adults with a decision-making disability.