External agencies and regulators

The Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

NSW Health oversees a wide range of public health services, including hospitals, clinics, and community health programs. They are dedicated to providing high-quality healthcare to the people of New South Wales.

NSWCAG is the statewide, non-government peak body that represents people who use mental health services to all levels of the NSW Government.

A state-wide independent government agency that helps people in New South Wales with their legal problems.

The Service is a part of Legal Aid NSW and provides legal help and advice about mental health matters. 

The Commission works with service users and service providers to resolve complaints about health, disability and aged care services throughout the Territory.

The Commission promotes and protects the rights, interests and wellbeing of Queenslanders under 18, particularly those who are vulnerable or at risk. They work to resolve issues impacting on them, and works with organisations and service providers to create safe environments for children and young people.

The Commission is an independent organisation dedicated to improving the safety and quality of healthcare in Queensland. 

Providing a range of services aimed at achieving good health and wellbeing for all Queenslanders.

The Commissioner promotes access to government-held information, and to protect people’s personal information held by the public sector.

An independent organisation that advocates for the protection and advancement of the needs, rights and lives of people with disability in Queensland. They are a registered Charity and community legal centre.

The Alliance is the peak body for the Community Mental Health and Wellbeing Sector and people with experiences of psychosocial disability in Queensland.

The Commissioner helps consumers, carers and service providers – this includes government, private and non-government health and community services – to try and resolve complaints.

The Office promotes the rights and interests of people who need assistance with decision making. They give information, resolve disputes, advocate, investigate, and act as guardian of last resort.

The Chief Psychiatrist is responsible for overseeing and improving mental health care in the community. They can set standards for patient care and inspect both public and private hospitals to ensure quality.

The Service provides free and independent individual and systemic advocacy for South Australians living with disabilities.

A not-for-profit organisation that provides support and advocacy for unpaid carers in South Australia. They offer a range of services and are committed to empowering carers and improving their quality of life.

The Commission is an independent statutory authority that holds government to account for the performance, quality and safety of Victoria’s mental health and wellbeing system.

The Commissioner is an independent statutory authority established to receive and resolve complaints about health service providers. They handle complaints about disclosure of health information and access to health information. 

The Council regulates how Victorian government agencies and local councils handle personal information. 

The Chief Psychiatrist has responsibility under the Mental Health Act 1986 for the medical care and welfare of persons receiving treatment or care for a mental illness.

The Centre provides free, professional and confidential legal services to people in Victoria with lived experiences of mental illness or involvement with the mental health system.

The Commission works to protect your human rights, to promote fair treatment for all Victorians, and advocate for a diverse and inclusive state.

The Office provides an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. Service provision covers the public, private, not-for-profit sectors, prison health services and immigration detention centres. All services are confidential and free of charge.

The Commission promotes equality and protects people from discrimination. It investigates complaints of discrimination based on various grounds like race, sex, age, disability, sexual orientation, and more. 

The Tribunal protects the rights of involuntary mental health patients. It reviews involuntary treatment orders to ensure they are necessary and justified. The Tribunal also considers applications from patients or treating teams to make decisions about treatment and care. It plays a crucial role in safeguarding the rights and wellbeing of individuals with mental illness.  

The Chief Psychiatrist is a statutory officer who oversees the quality and delivery of mental health services in the state.

A free service supporting people who are receiving or referred for involuntary mental health treatment. They support consumers to understand and exercise their rights. Their advocates are independent from hospitals and mental health services.

Offering free mental health education, services and carer support to people aged 7 and over in Western Australia.

The Centre provides free and confidential legal advice to people with mental illness.

The Public Advocate is the independent statutory officer promoting and protecting the rights of adult Western Australians with decision-making disabilities to reduce their risk of neglect, exploitation and abuse.