STEP-Link Evaluation


  • Housing and homelessness
  • Service evaluations

STEP-Link is a homelessness support program operating across the South-Western Sydney, and Western Sydney and Nepean and Blue Mountains districts. It is delivered by Neami National and funded by the NSW Government Department of Communities and Justice (DCJ). STEP-Link was designed to support people experiencing homelessness and who are in temporary accommodation, as a result of the COVID-19 Pandemic, helping them to obtain permanent, safe, and affordable housing.

This review into STEP-Link (Supported Transition and Engagement Program) was commissioned by the NSW State Department of Communities and Justice with the aim of articulating the service model, understanding the consumer outcomes and the key activities that impact positive outcomes. It also sought to understand features of the service that support inclusion and safety and identify gaps the service fills.

Who is involved

Neami National and NSW State Department of Communities and Justice.

Project status


Review Process

The review was delivered by an independent evaluation consultant and the Neami research and
evaluation team. Six consumers, three staff from Neami, and three staff from DCJ were interviewed to learn about their experiences with STEP-Link. Quantitative data was drawn from Neami National routine service data to understand who accessed STEP-Link, for what reason and their exit pathways.


Dr Mathew Ling

Mathew is a social scientist with a background in psychology.
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