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Medicare Mental Health phone service

Phone Service
  • Integrated mental health support
  • Mental health and wellbeing
Mental health phone support service illustration

Location info

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Medicare Mental Health Centre Tile Pine 3

Safe and inclusive mental health and wellbeing support.

Medicare Mental Health Centres are a welcoming space for anyone to access free mental health, social and emotional wellbeing support.  

Nearby services 

About Medicare Mental Health phone service

Anyone in Australia can call the Medicare Mental Health phone service for free mental health, social and emotional wellbeing support that is specific to your needs and goals.

Whether you’re seeking help with a mental health challenge, looking for advice, or supporting someone you care about, Medicare Mental Health phone service is here for you. 

What to expect

When you call, you’ll speak with experienced staff who can help connect you with the right support, whether that’s with one of the Medicare Mental Health services orwith another free or low-cost mental health provider. Calls are answered by a range of mental health professionals, who offer: 

  • immediate help to reduce distress 
  • support to improve your wellbeing 
  • help to navigate through a crisis 
  • help to safely cope with thoughts of suicide. 
  • help to connect with ongoing support 
  • support for carers and families of people experiencing distress. 

How to access this service

The Medicare Mental Health phone service offers support from 8.30am – 5pm Monday – Friday.

1
Call us

Call 1800 595 212 to access the service.

Call 1800 595 212

Refer someone you know

If you’re unsure what supports are available for someone you care about, contact the Medicare Mental Health phone service on 1800 595 212 and we can navigate your query together.  

The Medicare Mental Health phone service also accepts referrals from GPs, mental health services, community services, carers, families, and individuals.  

You can contact the Medicare Mental Health phone service on behalf of patients and clients to find the best mental health and wellbeing support for them.  

Call 1800 595 212 or use the referral forms below. 

Where we support

Queensland

Brisbane South region:

Neami National is working with Brisbane South PHN and Metro South Health to implement Medicare Mental Health phone service in the Brisbane south region.

Brisbane North region:

Neami National is working with Brisbane North PHN to implement Medicare Mental Health phone service in the Brisbane North region.

Darling Downs and West Moreton region:

Neami National is working with Darling Downs West Moreton PHN to implement Medicare Mental Health phone service in the Darling Downs West Moreton Region.

Northern Territory

Neami National is working with Northern Territory PHN to implement Medicare Mental Health phone service across the Northern Territory.

South Australia

Adelaide region

Neami National is working with the Adelaide PHN to implement Medicare Mental Health phone service in the Adelaide region.

Country SA region

Neami National is working with the Country SA PHN to implement Medicare Mental Health phone service in the Country SA region.

Important
Are you (or anyone you know) in a crisis and need immediate help?
Emergency ambulance, fire or police
24 hour crisis support and suicide prevention