Connect to Wellbeing – Northern Territory

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About this service
Connect to Wellbeing offers an intake, assessment, triage and referral service for Northern Territory mental health services.
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About Connect to Wellbeing
What to expect
‘No wrong door’
We’ll listen to understand your needs and what’s important to you. Then, help connect you with the right service for you.
Person-centred
We support people to achieve wellbeing and mental health outcomes that matter to them. Our experienced staff will take the time to listen and understand.
Community connections
We stay connected to you and your referrer to ensure that the right service is available when you need it.
Stepped Care support
As your needs change, you may benefit from a different service. We have connections with a variety of community and healthcare services, so can easily help you move between programs when the time is right.
This service is free for participants.
When we receive your referral from a GP, our team will look over the referral before giving you a call to book you an appointment with a clinician.
The Connect to Wellbeing worker will talk with you about your needs and work out which services might be right for you.
You will be contacted within three days. We will offer you an appointment date within the next two weeks.
If your referral relates to Suicide Prevention Services, you will be contacted within 24 hours (Monday-Friday) and offered an appointment within 72 hours.
We will provide you with updates and information about a referral, as it is actioned and received by service providers.
Providers of Psychological Therapies will continue to provide a review / feedback at the completion of allocated sessions.
Stepped care is an evidence-based, staged approach to the delivery of mental health services, comprising a hierarchy of interventions—from the least to the most intensive—matched to the individuals’ needs.
It is about ensuring that people can access the most appropriate services for their mental health needs at any given time— including the ability to step-up and step-down to different levels of care as they move along their recovery journey.
Clinical services such as Psychological Therapies will be available to people in need of mild to moderate support who face difficulty in accessing services—such as young people, Aboriginal and Torres Strait Islander people, people who are experiencing homelessness, and people in rural and remote communities.
Psychological Therapies replaces services currently delivered under Access to Allied Psychological Services (ATAPS).
These services will continue to be directed to people who cannot access or afford other programs such as the Medicare program, Better Access.