Homelessness support

We work to prevent homelessness by helping you find and keep long-term and safe housing.

Sections on this page

About our homelessness support
How we help
View homelessness support
Learn how we help

About our homelessness supports

Read our 2024-25 housing and homelessness services impact report

We work to prevent homelessness by helping you find and keep long-term and safe housing. We do this through street outreach programs and housing support services that work together to meet your needs. The physical, financial, and emotional care we provide helps you address many of the challenges that come with homelessness.

Read our 2024-25 housing and homelessness services impact report

How we help

Street outreach

We work to reach those who need support where they are. Our street outreach services connect with people who are sleeping rough. Through caring contact, we help you access the help you need.

Case management

Our case managers work with you to develop clear plans that address your personal situation and goals. From connecting you with social services to providing mental health support, we’re here to support your journey.

Supportive services

Our supportive services provide support, including counselling, mental health support, substance abuse help, financial guidance, and life skills training. Our goal is to give you tools to foster independence and resilience.

Housing support

Finding stable housing is an important step towards independence. Our housing support services help you navigate the rental process, and access suitable housing options. We will also help you understand your rights and responsibilities as a tenant.

Community integration

Rebuilding your social connections is essential for long-term stability. Our community integration programs provide opportunities for you to become part of the communities.

Stopping homelessness

We’re committed to stopping homelessness before it occurs. We encourage governments to provide the support and infrastructure needed to prevent homelessness.

Our approach

We value lived and living experience. We learn from people’s personal experiences of mental health challenges, adversity, and interactions with support services. We use what we learn to design and influence our programs and services.