Consumer rights

You have a right to full participation in our services and decisions that impact you at all times.

Rights and responsibilities

For people experiencing a mental health issue, the opportunity to participate in a recovery-oriented service is critical.

There are a number of laws and standards that protect the rights of people receiving support. On top of this, at Neami we have our own framework to make sure that you get the best possible service.

Australia is also bound under international law to ensure that all people in Australia enjoy fundamental human rights. This means:

  • Having an awareness of your rights and an ability to exercise them
  • Being treated with dignity and worth
  • Having opportunities to access the community and participate as an equal citizen in Australian society
  • Having your privacy and confidentiality protected
  • Not being discriminated against because of your cultural background, sexual orientation, gender or gender identity, communication abilities or skills or physical abilities
  • Developing your individual support in collaboration with your support worker
  • Having opportunities to co-produce and therefore influence the way Neami delivers services through participation in development, evaluation, review and quality assurance processes
  • Having opportunities to influence the broader mental health sector

If you receive a service from Neami, your Neami team will discuss and clarify your rights with you, what you can expect from Neami services and the way you and your worker will work together. For more information about your rights, you can refer to your consumer Welcome Book, or download the Consumer Rights and Responsibilities Flyer.


Making a complaint to an external agency

People we support and their carers have the right to make a complaint about Neami to external agencies and regulators.  

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