1. Great Consumer Experiences

2. Thriving Organisation

3. Partnerships with Purpose

As we celebrate 30 years as a thriving and innovative organisation, these directions guide us to move into a future which demands that we are agile and adventurous. We have moved to higher level, less prescriptive Strategic Directions to aid us in our current fast-moving operating environment.

We focus on what we do well and where we can improve, to make the most difference to the lives of Neami consumers, Me Well customers and the carers that support them.

We work to ensure that the Board, management and all staff understand how we will achieve these directions through clearly identified markers of success. Our shared values mean we are confident of achieving these simple yet powerful goals.

The directions are the culmination of many voices within the organisation and in the communities where we work. We drew on feedback from the people we support and their carers, as they told us what makes a great experience and collaborated with our many partners. Service staff shared their wisdom, and our Head Office teams provided great insight.

Together with the National Leadership Team, we work toward successfully achieving each of these directions; unifying around a clear vision, mission and values.

Sonia Law
Chair