2020-21 Annual Report

We're pleased to share a selection of our achievements via 2020-21 Annual Report. Thank you to our funders, partners, staff, communities, and the people who've trusted us to walk alongside them.

Annual Report Cover

This year we implemented our new 2020-2023 Strategic Directions. Developed through an in-depth collaboration with our staff, board, consumers, carers and sector partners, the 2020-2023 Strategic Directions emphasise great consumer experiences, strong partnerships, building a sustainable and resilient organisation, and influencing system reform.

The COVID-19 pandemic has continued to impact consumers, participants, staff and communities where we work. To provide a rapid response to address local need, we’ve worked in partnership with organisations across our sector and beyond. To ensure the safety and wellbeing of our staff while continuing to provide the highest quality services, a COVID-19 National Working Group was established to monitor and implement advice from Commonwealth and State Health Departments.

Across the year, we’ve supported over 27,000 people to achieve better mental health and wellbeing, established new services tailored to local communities, and supported high-quality, ethical research and evaluation that translated knowledge into improved services and better outcomes for consumers.

2020-21 Annual Report

Download a copy of the Annual Report here.

2020-21 Financial Statement

Download a copy of the Financial Statement here.