By engaging in the accreditation process, Neami demonstrates that we have met required sector standards as assessed by a certified third party.

Accreditation is a cycle of continuous improvement which assists Neami to review and improve the safety and quality of its services and organisational systems.

Neami is committed to continuous improvement with accreditation against the following quality standards:

  • National Standards for Mental Health Services 2010
  • Victorian Human Services Standards
  • ISO 9001:2015 ‘Quality Management Systems'
  • Human Services Quality Framework (HSQF) (via third party verification)

Neami’s audits are carried out by HDAA who provide a full range of assessment services across Australia for Human Services and Health Providers.

Support using an evidence-informed, recovery approach

Our way of working is informed by current research and person-centred practice, backed by over 30 years of experience in the community mental health sector.

Our approach