Sustaining Tenancies in Social Housing

The STSH team works closely with the Strawberry Hills DCJ Housing office assisting tenants to access support, brokerage, advocacy, and other services.

Using a shared-care approach, we work with organisations around the region to support people at risk of homelessness to help maintain their tenancy and improve wellbeing.

STSH referrals are directly from the Specialised Tenancy Team within DCJ Housing Strawberry Hills.

Reasons for referral to the STSH program can include:

• rental arrears
• property care concerns
• hoarding behaviours and people living in squalor environments
• anti-social behaviour warnings
• property damage
• unmet psychosocial needs
• assistance with transfers, subsidies, or other housing processes.

We work in multi-disciplinary teams that draw from a range of housing and homelessness services, including collaborations with partner organisations across the state.

Together, use meaningful relationships with local health and community services to help people move from homelessness into long-term, stable housing while improving their overall wellbeing.

Supporting people to maintain a home

The STSH team may be in contact with service providers to assist in supporting our clients to maintain their homes, by requesting:

• brokerage for arrears
• financial counselling
• support in accessing NDIS, or coordinating clients’ NDIS plan
• cleaning support
• furniture or material aid
• food support
• Psychological support services
• Supportive family intervention services
• Medical services, including Occupational Therapy, General Practitioners, etc.