External agencies and regulators

The Commission can deal with complaints about any government or non-government service provided (or not being provided) to children and young people in the child safety and/or youth justice systems. 

The Ombudsman handles complaints about decisions of Queensland Government agencies and local councils. The Queensland Ombudsman aims to ensure public agencies act fairly and make the right decisions for Queenslanders. It is an independent agency that can take action if a decision is unlawful, unfair, unreasonable or wrong. 

The Health Quality and Complaints Commission is an independent organisation dedicated to improving the safety and quality of healthcare in Queensland. 

Anybody can make a complaint about any service offered by Queensland Health. In some circumstances a relative, carer or friend of a consumer may make a complaint. A compliant can also be made by a consumer group or advocate. 

An advocacy service that has mental health advocacy services.

A complaint can be made about any action or inaction by an agency within the Ombudsman’s jurisdiction. 

A complaint may be made about a public, private or non-government health or community service or provider. 

The Mental Health Complaints Commissioner is an independent, specialist body established under the Mental Health Act 2014 to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.  

They can only act on a particular dispute if a formal complaint is made. They advise and assist both consumers and businesses; however, they can only accept a formal complaint about a business or landlord, not a consumer or tenant. 

You can complain to the Victorian Ombudsman if you are unhappy about the way you’ve been treated by: 

• a state government department 
• a specified entity, including a range of statutory authorities 
• an Administrative Office 
• a local council 
• a private agency that carries out statutory responsibilities of government. 

The Health Services Commissioner (HSC) is an independent statutory authority established to receive and resolve complaints about health service providers. The HSC also handles complaints about disclosure of health information and access to health information. 

Regulates how Victorian government agencies and local councils handle personal information. 

The Chief Psychiatrist has responsibility under the Mental Health Act 1986 for the medical care and welfare of persons receiving treatment or care for a mental illness.

Free and confidential telephone advice is available on the above numbers during the following times: Tuesday and Thursday, 6.30pm – 8.30pm. 

This in an independent and impartial agency.  If you cannot resolve your complaint directly with the service provider, you can contact HaDSCO to discuss your concerns and find out more about the complaints resolution services they offer. All their services are confidential and free of charge.

The Ombudsman investigates complaints about Western Australian public authorities including State Government departments, agencies and boards, government services such as hospitals, prisons, schools and technical colleges, public universities and local governments. 

The EOC provides a means of redress to individuals who allege unlawful discrimination. Since the Equal Opportunity Act was proclaimed 25 years ago, in 1985, the Equal Opportunity Commission has received more than 131,700 enquiries and handled nearly 12,000 complaints. 

The Mental Health Tribunal is an independent decision-making body established by the Mental Health Act 2014 (WA) to safeguard the rights of involuntary patients in Western Australia.