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Step Thru Care – Geelong Otways

  • Integrated mental health support
  • Mental health and wellbeing
Step Thru Care Service Centre

Location info

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About Step Thru Care – Geelong Otways

Step Thru Care – Geelong Otways offers free mental health and/or alcohol and other drug (AOD) support.

The team includes people with diverse backgrounds who support individuals, natural supporters and families experiencing mental health and/or substance use challenges.

It is a safe and accessible service where people don’t have to repeat their story to multiple providers.

The team is made up of mental health and AOD clinicians, child and family practitioners, a care recovery coordinator, and peer workers who have lived experience of mental health and/or substance use challenges.

Who can access the service? 

Step Thru Care is available to people who:

  • live in the Geelong Otway region
  • experience mental health and/or substance use challenges
  • are not currently receiving similar support through another funded service. For example, National Disability Insurance Scheme (NDIS), headspace, or a private practitioner.

Step Thru Care supports people across the lifespan, with priority groups including people: 

  • on low income 
  • who identify as Aboriginal and/or Torres Strait Islander 
  • from multicultural and multifaith communities
  • who identify as LGBTIQA+ 
  • aged under 12 
  • experiencing perinatal depression 
  • experiencing or at risk of family violence
  • experiencing suicidality
  • with intellectual disability 
  • living in rural and remote communities who don’t have access to other appropriate services 
  • in areas impacted by natural disaster experiencing short-term displacement or homelessness.

What to expect

Step Thru Care understands wellbeing is different for everyone. Our approach includes:

  • evidence-based counselling and therapies
  • intentional peer support
  • emotional support
  • group therapies
  • education
  • tailored information.

How to access this service

Anyone can make a referral to Step Thru Care, including you, a doctor, or another health professional or service.

To make a referral you can:

  • call Medicare Mental Health on 1800 595 212 for an immediate assessment
  • download a referral form, complete and email it to us
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Call us

You can also call our service during opening hours. Your call with our staff will be confidential.

Call 03 8691 5480
2
Send us a message

You can also send us a message online.

Send a message to the team Scroll down

Complete a referral form

Please send referral forms via email or securely via Health Link : EDI ‘neamistc’

Contact Step Thru Care – Geelong Otways
Send us a message

Partners

Collaboration is an important part of the Step Thru Care model. In the Geelong Otways region, the service is delivered by Neami National in partnership with Windana Drug and Alcohol Recovery and Drummond Street Services.

Step Thru Care is funded by the Western Victoria Primary Health Network (WVPHN). 

Nearby services 

Important
Are you (or anyone you know) in a crisis and need immediate help?
Emergency ambulance, fire or police
24 hour crisis support and suicide prevention