Lived Experience is at the heart of what we do
More than 23% of our workforce are in designated Lived Experience roles. These roles are essential to our workforce and help guide how we design, deliver and continuously improve our services.
What is Lived Experience?
Research shaped by Lived Experience
We partnered with The ALIVE National Centre for Mental Health Research Translation to explore how consumers and staff experience the Medicare Mental Health Centre model.
Co-led by a Lived Experience research team, the research highlighted the value of combining peer support and clinical care in a compassionate, non-judgemental environment.
Growing our workforce
– Alana, Lived Experience Service Manager

Our collaborative approach
Peer workers and clinicians at our Urgent Mental Health Care Centre work side by side to provide free, safe and immediate support for people experiencing a mental health crisis.

Growing, learning and improving together
Integrating Lived Experience at all levels takes time, reflection, and a shared commitment to doing things differently.
We’re listening, learning, and adapting. We draw on evidence, research, consumer feedback and the expertise of our workforce to guide our progress.
We know we won’t always get it right. What matters is that we remain committed to doing the work with care, transparency, and respect for the values and principles that guide Lived Experience practice.