Free, confidential and independent support from someone who understands

It can be hard to find the right support to discuss issues at work that are impacting your wellbeing, or personal issues that might be impacting your work.

Hear2Talk provides free, confidential, independent, and skilled phone-based support to help manage challenging experiences and emotions in the workplace.

Hear2Talk is staffed by peer workers who have first-hand experience of workplace stress and/or showing up to work every day while living through ongoing stress.

Working with an experienced Peer Worker, we help you develop strategies to cope, build resilience, and support you to make positive changes to improve your mental health and wellbeing.

• Free and confidential mental health and wellbeing support
• Available seven days a week, including after business hours from 12pm - 8pm
• Your call doesn’t need to be work-related
• Option for follow-up phone calls to see how you are progressing
• Call-back service to ensure you get timely support
• Access to additional support if required.

Hear2Talk is not a crisis service. If you or someone you care for needs immediate emergency assistance, please call 000 or Lifeline 13 11 14.

Evidence-based support drawing from lived experience

Neami Peer Support Workers provide Hear2Talk support and use a combination of skills, lived experience and evidence-based resources to understand your needs and find what will help.

This combination of understanding what it’s like to experience mental health challenges and experience supporting others helps provide a unique service.

Neami’s evidence-based, collaborative approach underpins Hear2Talk and provides inclusive support that uses strategies known to improve wellbeing.

Eligibility

Hear2Talk is available for all workers across NSW.

FAQs

What is the Hear2Talk service?

Hear2Talk is a free, confidential, and independent phone support line for anyone struggling with challenging emotions in the workplace, whether this is job-related stress or life stress that is bothering you at work. 

Who can call the Hear2Talk service?

Anyone who works in NSW can call the Hear2Talk service.

Who answers when I call?

Hear2Talk's phone lines are answered by Peer Workers, who have first-hand experience of navigating stress in the workplace. 

During your call to Hear2Talk, Peer Workers can help you to develop strategies to cope, build resilience and support you to make positive changes to improve your situation.

Can I request a call-back?

Yes. If you call outside of 12pm – 8pm or if we are busy attending to other calls, you can leave a voicemail for a call-back.

You can also call within the hours of 12-8 pm to schedule a time to speak with one of the Hear2Talk team for later.

If you’ve had a call and would like to receive a follow up call to check-in, we can also schedule this for you. 

What is follow up support?

This is an agreed time and day to follow up by phone with you to see how you are doing after your call with us.

This is also an opportunity to reflect and talk through any challenges, as well as celebrate progress so far.

Can I call if I am outside of New South Wales?

Hear2Talk is funded only for NSW workers – we are happy to redirect to appropriate services if you call from outside of NSW.

How is the service funded?

Hear2Talk is funded by the NSW State Insurance Regulatory Authority (SIRA).

Can I give feedback to the Hear2Talk service?

We welcome your feedback and offer a few different ways to provide it.

• At the end of each call, you are offered the opportunity to respond to an automated feedback survey.
• You are also invited to take part in an evaluation of the service by an external organisation where you will be interviewed by a Peer Worker.
• Other options for submitting your feedback to us.

Any feedback you give will be used to help us do better and will not affect your access to the service.

Who are Neami National?

Neami National is a values-based, not-for-profit organisation. We provide mental health, homelessness and suicide prevention services across Australia. Find out more about Neami by visiting About Us.

Hear2Talk is a Neami National service funded by the NSW State Insurance Regulatory Authority