Connect to Wellbeing - Mackay
Suite 4, 237 Shakespeare Street, Mackay QLD 4740
8:30 am - 5:00 pm
Closed public holidays
Ann-Marie O'Brien | Service Manager
Streamlined access to mental health services
Connect to Wellbeing provides streamlined access to mental health services for people in northern Queensland.
Following a ‘no wrong door’ approach, Connect to Wellbeing provides a single point of entry to psychological services. Offering intake, assessment, triage and referrals, Connect to Wellbeing connects people with the right service at the right time. The centralised intake service is accessible online, via phone or email.
Connect to Wellbeing is a Neami National service supported by funding from the Australian Government under the PHN Program.
No cost, easy access
Anyone needing mental health support can be referred by a GP or primary health team to Connect to Wellbeing for assistance to connect with local services.
Integrated mental health support
Once a referral is received by Connect to Wellbeing, a skilled clinician will use holistic assessment tools and a person-centred approach to understand an individual’s needs and determine relevant and available support services.
Through strong clinical and community connections, Connect to Wellbeing works to ensure that the right service is available at the right time. GPs and primary health teams will be provided with updates as referrals are actioned and received by service providers.
Based on the stepped care model of mental health support, Connect to Wellbeing focuses on integration of the health care system and facilitates people moving easily between programs as their support needs change over time.
Connect to Wellbeing doesn’t replace the referral system used by Queensland Health - Mental Health Services.
Referrals to Connect to Wellbeing can be made via the Connect to Wellbeing website.