Support during COVID-19
In response to the extraordinary circumstances across Australia, we are maintaining support, while reducing risks to the people who use our services, our staff and the community.
Adjusting how we deliver services
As the pandemic is affecting regions in different ways, we are adjusting our response to meet local needs in consultation with our partners and funders. Prioritising local needs means that how we are responding might look different from one service to another.
In line with physical distancing recommendations, many staff are now working remotely, including providing support over the phone and using video platforms. While this has meant an adjustment to how we usually deliver support, we are maintaining regular contact with the people we support and continuing to be flexible in providing services.
Where services are delivering face-to-face support, we continue to practice physical distancing and good hygiene to ensure the safety and wellbeing of the people who use our services and our staff.
While adjusting to the uncertainty of this time is challenging, the openness, trust and resilience we see every day demonstrates the strength of being connected. It is vital to look after ourselves and others and promote a sense of community.
We know that keeping connected while practising physical distancing is critical to maintaining our wellbeing. We encourage everyone to reach out to friends, family, and any other supports by phone, email, video or social media to remain connected.
Supporting local communities
We will continue to offer our support and will let consumers and carers know about essential changes in our response to the pandemic. While we adjust, our priority remains the wellbeing of the people we support, our staff and the communities where we work.