Tell us what you think
Feedback and complaints

Feedback and complaints are welcome in all Neami services and other organisational areas.

We respond directly to resolve issues in a timely manner.

We also use the information to improve Neami services and view feedback and complaints as learning opportunities.

What can I expect?

Neami will respond to your feedback or complaint in a fair, timely and unbiased way.

We will receive your feedback or complaint in good faith and you will not be disadvantaged in any way as a result of making a complaint.

Any necessary actions to resolve the issue will be carried out to the best of our ability and we will contact you one month after to ask if you are satisfied with our response. 

Feedback and complaints are treated respectfully and confidentially with the option to remain anonymous.

How can I give feedback or make a complaint?

You can provide feedback in several ways:

  • Speak directly with your support worker, service manager or state manager
  • Call your local Neami service or contact Head Office on 03 9481 3277 (phone) or 03 9458 3321 (fax)
  • Email feedback@neaminational.org.au
  • Post a letter to us at
    Attention: 
    National Complaints Officer, 
    Neami National, 
    4-8 Water Road
    Preston VIC, 3072
What happens next?

Neami will acknowledge the receipt of all feedback and complaints within 2 – 3 working days and take action within 10 days if required.

We welcome the use of advocates or support people at any stage of the feedback process.

Send an online feedback message

 

 

Pictured: Diem and Shadi

'Making a complaint or providing critical feedback takes a huge amount of courage and we want to support people in exercising their rights. More than that, we can learn something from every piece of feedback.'
Staff comment